Legal

The terms and policies that apply to TradeReach AI. They are written for Australian trade businesses that use the Service.

• Terms of ServiceTradeReach AI is for businesses, not consumers.
• Privacy PolicyWe collect what we need to run your account and to handle the calls and texts your callers send.
• SMS & Acceptable Use PolicyTradeReach is for replying to people who called your business, not for marketing.
• Data Processing AddendumYour callers' details belong to your business; we process them only to provide the Service, on your instructions.
• Subscription, Billing & Cancellation PolicyPlans are billed monthly in advance and renew automatically until you cancel.
• Data Retention & Deletion PolicyYou control the leads and conversations in your account and can delete a caller's data from your dashboard at any time.
• Automated Replies & AI DisclaimerTexts to callers are written by software, not by a person, and say so.
• Security & Incident Response PolicyWe protect accounts and data with encryption in transit, hashed passwords and tokens, restricted administrative access and daily backups.
• Customer Complaints & Support PolicyContact us at the address below for help or to make a complaint.