Legal

Subscription, Billing & Cancellation Policy

In short

  • Plans are billed monthly in advance and renew automatically until you cancel.
  • You can cancel at any time from your dashboard; the plan stays active until the end of the period you have paid for.
  • If a payment fails, texting pauses straight away and starts again as soon as the payment goes through.
  • Nothing here limits rights you have under the Australian Consumer Law.

This summary helps you find your way; the full text below is what applies.

1. Who this applies to

This policy forms part of our Terms of Service and explains how subscriptions, SMS packs, payments, renewals, cancellations and refunds work for TradeReach AI. Words such as "you", "we" and "the Service" have the meaning given in the Terms.

2. Plans and prices

  • Plans, prices and SMS allowances are shown on our pricing page and again on the payment page before you pay. Prices are in Australian dollars.
  • Tax treatment: the price shown is the full amount you pay; if GST applies to your purchase, the payment page shows it before you pay.
  • We may publish new prices or plans. A change applies to subscriptions started, and plan changes made, after it is published. Your current subscription keeps its price and allowance unless we give you at least 30 days' notice, and you may cancel before a change takes effect.
  • A plan we stop offering is no longer available to new customers, but if you are on it you keep it until you change plan or cancel.

3. How payment works

  • Payments are processed by Stripe. We never see or store your full card number.
  • Your subscription is charged when you subscribe and then at the start of each monthly billing period, until you cancel.
  • Stripe may show you the price in your local currency and convert it. Any conversion, exchange rate or fee your bank charges is shown or applied by Stripe or your bank, not by us.
  • Receipts and invoices are available from the billing portal linked in your dashboard. Tax invoices are issued only while we are registered for GST.

4. SMS allowance and SMS packs

  • Each plan includes a monthly SMS allowance, counted in SMS segments. Unused segments do not roll over.
  • There are no overage charges. When the allowance and any packs are used up, automated texting pauses until the next period, a pack or a plan change.
  • SMS packs are one-off purchases. Their segments are added once the payment is confirmed and can be used only in the billing period they are bought in; they expire at the end of that period.

5. Changing plans

You can move to another plan from your dashboard. Stripe calculates the difference for the rest of the current period (a pro-rata charge or credit) and shows it on your next invoice. Your new allowance applies once the change is confirmed.

6. Failed payments

  • If a payment fails, automated texting pauses immediately so that no unpaid messages are sent. Your account, leads and conversations stay available.
  • Stripe may retry the payment and email you. When the payment succeeds, texting starts again automatically.
  • If a payment stays unpaid we may cancel the subscription after giving you notice. We will not delete your data because a payment failed without first giving you the notice described in our Data Retention & Deletion Policy.

7. Cancelling

  • You can cancel at any time from the billing portal linked in your dashboard. No reason is needed and there is no cancellation fee.
  • Cancellation takes effect at the end of the billing period you have already paid for. Until then the Service keeps working.
  • After the subscription ends, automated texting stops. What happens to your data is described in our Data Retention & Deletion Policy.

8. Refunds

  • Subscription fees and SMS packs are paid in advance. Unless the law requires otherwise, we do not refund part-used periods, unused SMS or packs.
  • If we end your subscription for reasons other than your breach of the Terms, we will refund any amount paid for the period after it ends.
  • If we charged you by mistake, for example twice for the same period, contact us and we will refund the incorrect amount.
  • You may have rights under the Australian Consumer Law, including to a remedy if a service fails a consumer guarantee. This policy does not exclude, restrict or change those rights.

9. Disputed payments

If you think a charge is wrong, please contact us first at support@tradereach.net so we can look into it quickly. You can still use any right you have with your bank or card issuer.

10. Contact

Billing questions: support@tradereach.net.