Automated Replies & AI Disclaimer

1. How replies are produced

When TradeReach texts a caller for you, the reply is produced automatically by rule-based software that follows fixed conversation steps: it asks what the job is, collects the caller's details and preferred callback time, and alerts you. Every outgoing text is checked against rules that block booking promises, callback-time promises, prices and marketing.

At the time of writing, no generative AI model writes or rewrites messages. If we introduce one, it will only be allowed to reword routine replies, it will be subject to the same checks, it will never change safety messages, and we will update this page and tell you before it is switched on for your account.

2. Callers are told it is automated

The first text to each caller names your business, says it is an automated reply and explains how to opt out. The software never claims to be a person, a tradesperson or a licensed professional.

3. Limitations

• The software can misread a message, especially one that is unusual, misspelt or ambiguous, and may record a detail incorrectly.
• Urgency labels such as "urgent" or "emergency" are an automated estimate based on the words used. A job can be labelled routine when it is urgent, or the other way round.
• Replies, alerts and texts depend on your carrier's call forwarding and on telecommunications providers, and can be delayed or fail.
• The software does not quote prices, book jobs, promise attendance or callback times, or give technical, safety or legal advice beyond the fixed safety messages described below.

4. Emergencies and safety messages

• TradeReach is not an emergency service. Where a caller's message suggests danger, the software may send a short, fixed safety message (for example, to call 000). The wording of these messages is approved for each trade by a suitably qualified person before it is used.
• TradeReach does not arrange emergency attendance. Whether and when you respond to a job is your decision.

5. Your responsibilities

• Check each lead and alert yourself, and contact callers directly about anything urgent or unclear.
• Do not rely on an urgency label alone to decide whether a job is an emergency.
• Make sure any custom questions or replies you add are accurate and lawful.

6. Human oversight

You can read every conversation in your dashboard, reply to callers yourself, stop automated texts to any number, and change the questions that are asked. We review the software's behaviour and fix errors we find; you can report a wrong or inappropriate reply to support@tradereach.net.

7. Your rights

This page explains the limits of an automated service. It does not exclude, restrict or change any right you have under the Australian Consumer Law or other law that cannot be excluded.